Terms and conditions

ROW Booking Conditions – Tailor Made & Group Tours – Cox & Kings

Updated: February 2026

1. DEFINITIONS

“Authorised Agent” means any travel agent or any website not owned or operated by the Company, but authorised by the Company, and used by the Guest to book their Tour.

“Booking” means the Guest or Guest’s agent’s agreement to enter into a Contract with the Company for the Tour, on the terms of these Booking Conditions.

“Booking Conditions” means these booking conditions and the information contained in the Company brochures, its Website and/or other information which will form the express terms of your Contract with the Company.

“Company” means Abercrombie & Kent Limited, trading as “Cox and Kings” its owners, operators, parents, subsidiaries, affiliates, principals, agents, licensors, joints venturers, and all employees, officers, pilots, crew members and agents of such individuals, companies and entities.

“Confirmation Invoice” means the invoice sent by the Company to Guest’s Authorised Agent or directly to Guest.

“Contract” means the contract between the Company and the Guest for the Tour as reflected in the Confirmation Invoice.

“Force Majeure” has the meaning given to it in clause 16.

“Group Tour” means a group tour with an itinerary organised by the Company.

“Guest” means each person, including Minors, named either on the Confirmation Invoice or on a ticket issued by the Company or to whom a Booking is transferred.

“Lead Guest” means the first named Guest on the Booking.

“Minor” means any person under the age of 18.

“Privacy Policy” means the Company’s privacy policy

“Tour” means the travel services booked by the Guest to be delivered by the Company under the Booking, whether or not in combination with any flights.

“Website” means the set of related web pages, documents and hypertext links served from the web domain www.coxandkingstravel.com.

2. YOUR RELATIONSHIP WITH THE COMPANY

2.1 Your Contract is with Abercrombie & Kent Limited, trading as “Cox and Kings” of St George’s House, Ambrose Street, Cheltenham, Glos. GL50 3LG, which is registered in England under company number 1082430 (“Company”, “we”, “us” and “our”). References to "you" and "your" in these Booking Conditions include the first named person on the Booking (“Lead Guest”) and all persons named on the Booking (including anyone who is added or substituted at a later date) or any of them.

2.2 These Booking Conditions, together with our Privacy Policy, the relevant information set out on our Website and any other written information we brought to your attention before we confirmed your Booking, will form the basis of your Contract with us. Please read them carefully before you book.

2.3 By making a Booking, the Lead Guest agrees on behalf of all Guests named on the Booking that they:

• 2.3.1 have read these Booking Conditions and have the authority to be bound by them;
  

• 2.3.2 consent to our use of information and personal data in accordance with our Privacy Policy and are authorised on behalf of all persons named on the Booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements);
  

• 2.3.3 are over 18 years of age, and, where placing an order for services with age restrictions, declares that they and all members of the party are of the appropriate age to purchase those services;
  

• 2.3.4 accept financial responsibility for payment of the Booking on behalf of all persons named on the Booking; and
  

• 2.3.5 agrees to check all travel documentation received after booking and to inform us immediately of any errors.
  

3. BOOKING & PAYING FOR YOUR HOLIDAY

3.1 Our aim is to provide the right holiday to suit your requirements. You can call us on +44(0)207 873 5000 +or email sales@cox&kings.co.uk and we will tailor-make an itinerary for you and provide you with a price per person. In order to maintain our customer services standards and to assist with the on-going training of our staff, we may record or monitor our telephone conversations or emails with you.

3.2 To secure your Booking we require a minimum deposit of 15% of the total Booking cost. The deposit may be higher for certain types of bookings and the exact deposit amount will be notified to you at the time of booking. If you are booking within 75 days of departure, then full payment is required at the time of booking.

3.3 If you have paid a deposit, the balance of cost of your Booking is due 75 days before departure. If it is not paid in time, we reserve the right to cancel your Booking and retain your deposit.

3.4 We accept payment by bank transfer, cheque and by most major credit and debit cards. Payment can be made in British Pounds, US Dollars or Euros.

3.5 All Tours are subject to availability at the time of booking. If for any reason we do not accept your booking request your deposit will be returned.

3.6 If you have booked a Group Tour, minimum numbers may be required for the Tour to be able to take place. If a minimum number applies this will be on the group Tour description on our website and you will be notified upon booking.

3.7 On receipt of your correct deposit we will book your requested Tour and issue a Confirmation Invoice. A Contract will come into existence between you and us on the date on which we issue a Confirmation Invoice. We shall be under no obligation to issue a Confirmation Invoice after you have placed a booking with us. We will not issue such a confirmation if we discover an error in the pricing of the Tour (see clause 5 below).

3.8 It is important for you to check the details on the Confirmation Invoice, and any other documents we send you carefully, as soon as you get it, as these set out the services we have agreed to provide. In the event of any discrepancy please contact us (or if you booked via an Authorised Agent, that Authorised Agent) immediately, as it may not be possible to make changes later. Please ensure that the names on the Confirmation Invoice exactly match the names as spelt in your passports (including all middle names).

3.9 If you arrange your Tour directly with us, all correspondence and other communications will be sent to the address of the Lead Guest unless you specify otherwise. If you request correspondence through a business address, a residential address will also be required for emergency and security reasons.

3.10 If your Booking is made through an Authorised Agent, we will address all communications to that Authorised Agent, who will act as agent for you in regard to all communications from us to you.

3.11 All payments made by you to an Authorised Agent in relation to your Booking will be held by the Authorised Agent for and on behalf of the Company until such monies are forwarded to the Company.

4. SPECIAL REQUESTS

4.1 Special requests, such as diet, room location, twin or double-bedded room, a particular facility or flight seat which are an important factor in the choice of holiday, should be indicated in writing at the time of booking (“Special Request”).

4.2 We will pass your Special Request on to the relevant supplier but cannot guarantee that it will be accommodated. We will also pass on any dietary requests to airlines but we recommend that you check directly with the airline once your tickets have been issued.

4.3 We will try to arrange for Special Requests to be met, but cannot guarantee that they will be, nor will we be liable if any special request is not met.

4.4 The provision of any Special Request does not constitute a term of your Contract with us unless we have confirmed in writing that your requirement will be met.

4.5 Most hotels allow check-in to take place during the mid-afternoon. Should you wish to have a guaranteed room ready for your immediate check-in upon arrival, it can be arranged for an additional charge. Please ask us for details and prices. Upgrades are typically available on request at individual hotels for an additional cost.

5. PRICING POLICY

5.1 We may change the advertised price of any of our Tours from time to time, including those shown in our brochures, or on our Website. We try hard to make sure that the advertised price is the most up-to-date price, but prices can change at short notice. We will confirm the actual price of your Tour at the time of booking.

5.2 We are under no obligation to give a breakdown of the costs involved in a Tour or Booking.

5.3 We reserve the right to notify you of an increase in the brochure or advertised price before accepting your Booking and prices may go up or down. Occasionally errors in pricing do occur. If there is a mistake, and the actual price is lower than that given at the time of Booking, we will only charge you the lower amount. If the price is higher, we will contact you for instructions or reject your Booking (at our sole discretion) and notify you of this so that you can decide what you would like to do.

5.4 If we accept and process your Booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel your Booking and refund you any sums you have paid.

5.5 While we do our utmost to avoid such a scenario, due to human or computer error there may on occasion be an incorrect price shown in a brochure or online. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or within seven (7) days of the time of booking, or as soon as reasonably possible. We do have to reserve all our rights in a situation such as this which may include cancelling a holiday if the actual price applicable to the holiday is not acceptable to you. We will of course allow you to amend your holiday with us, if you so wish, to an alternative holiday at the correct price.

5.6 We also reserve the right to increase the price of your confirmed Tour solely to allow for increases which are a direct consequence of changes in:

• 5.6.1 the price of the carriage of passengers resulting from the cost of fuel or other power sources;
  

• 5.6.2 the level of taxes or fees chargeable for services applicable to the Tour imposed by third parties not directly involved in the performance of the Tour, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and
  

• 5.6.3 the exchange rates relevant to the Tour.
  

Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines (and their agents), cruise ship operators and any other transport providers.

5.7 We will absorb and you will not be charged for any increase equivalent to two per cent of the price of your travel arrangements, which excludes insurance premiums and any amendment charges and/or additional services or travel arrangements. You will be charged for the amount over and above that. However, if this means that you have to pay an increase of more than eight per cent of the price of your confirmed holiday (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice.

5.8 Should the price of your Tour go down due to the changes mentioned above, then any refund due will be paid to you less an administrative fee of $200. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your Tour due to contractual and other protection in place.

5.9 There will be no change made to the price of your confirmed Tour within twenty (20) days of your departure nor will refunds be paid during this period.

5.10 If we are quoting a price for a tailor-made holiday, the total price quoted will include all known price increases and decreases and any special offers that we are making at that time. Please note durations shown for single centre holidays are based on the number of hotel nights booked excluding overnight flights. If you are travelling alone additional supplements over the above single room supplements apply.

5.11 Your Tour price may include:

• 5.11.1 Flights: Where flights are included, they will be return economy class air travel unless otherwise specified. World Traveller Plus, Business and First Class travel supplements are available at an additional cost.
  

• 5.11.2 Passenger Duty: Included where levied in connection with flights booked by the Company.
  

• 5.11.3 Free baggage allowance: Full details will be supplied with your itinerary. Normally on Intercontinental flights, Economy Class passengers are allowed 20kg of luggage, 30kg per person in Business Class, and 40kg per person in First Class but you should check this with the airline directly.
  

• 5.11.4 Local flight baggage restrictions: Some of our tours utilise local domestic airlines and charter flights operating small aircraft with restrictions on baggage allowance. Full details will be supplied with your itinerary.
  

• 5.11.5 Transportation between airports and hotels: Round-trip transport by private or shared vehicle, boat, or charter aircraft between airports and hotels.
  

• 5.11.6 Accommodation: In rooms with private facilities (shower and/or bath) inclusive of hotel service charges and local taxes unless we have stated otherwise.
  

• 5.11.7 Meals: Meals as specified on a table d’hôte basis. “Full board” indicates breakfast, lunch and dinner; “half board” is breakfast and dinner. “Breakfast” includes full breakfast unless otherwise indicated.
  

• 5.11.8 Sightseeing: As detailed in each itinerary on a private guide basis (shared in most camps, lodges, and cruise programmes). Entrance fees to national parks and game reserves are included where applicable.
  

• 5.11.9 Company Representative: Services of a representative or appointed local agent of the Company in your country of destination.
  

5.12 Your Tour price does not include:

• 5.12.1 Passport or visa costs, porterage and holiday insurance.
  

• 5.12.2 Sightseeing tours: Except where specified in the itinerary.
  

• 5.12.3 Personal expenditure: On such items as drinks, laundry, room service, telephone calls, etc, and any related tax and service charge.
  

• 5.12.4 Tips: Discretionary tips to drivers, guides, hotel or boat staff etc.
  

• 5.12.5 Government levies or taxes: Any government levies or taxes introduced after we have issued a Confirmation Invoice.

6. AMENDMENTS & CANCELLATION BY YOU

6.1 Amendments by you

• 6.1.1 The Company will make every effort to assist you if you wish to alter your Booking after we have issued a Confirmation Invoice, but it may not always be possible. Requests for an amendment must be in writing and signed by the Lead Guest. If it is possible to make the amendment, it will be subject to an administration charge of $200 per person, as a result of the change, including additional supplier costs. Please note that our administration charges will be payable whether or not we succeed in confirming your requested amendment.
  

• 6.1.2 Scheduled airlines normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of the air fare. There may be other elements of your Tour that incur 100% cancellation charges for alterations but we will advise you of any applicable costs before you confirm your amendment.
  

• 6.1.3 Please note it may not be possible to make changes within 28 days of your departure date. We reserve the right to treat your request as a cancellation and re-booking. This means that our standard cancellation charges detailed in clause 6.2.2 below will apply dependent upon the terms imposed by our suppliers. You will then be required to make a new Booking with us.
  

• 6.1.4 Where we are unable to assist you and you do not wish to proceed with the original Booking we will treat this as a cancellation by you and the cancellation charges detailed in clause 6.2.2 will be payable by you. If you wish to change your arrangements while on your Tour, all costs are payable by you.
  

• 6.1.5 Date amendments: Should you wish to amend the date of departure of your Tour then the terms outlined in clause 6.1.1 – 6.1.4 above apply. The new departure date must be initiated within six months of the original date of departure. If travel commences after six months of the original Tour departure date, we reserve the right to treat this as a cancellation and re-booking and our standard cancellation charges detailed in clause 6.2.2 will apply. If the amended date of departure increases the price of your Booking, this increase will be payable by you.
  

• 6.1.6 Additional terms apply where you have booked a Group Tour: Where you wish to change to a different departure date for a Group Tour, in addition to the terms at clause 6.1.5:
  

• 6.1.6.1 the alternative Tour must be of equal or greater value; and
  

• 6.1.6.2 the departure must take place in the same calendar year as the original booked Group Tour was due to depart.

• 6.1.7 Destination amendments: Should you wish to change the destination of your confirmed Booking before departure, this shall be treated as a cancellation and re-booking and our standard cancellation charges detailed in clause

6.2 Cancellation by you

6.2.1 All cancellation requests must be made in writing, by the Lead Guest. Cancellations are effective on the day they are received by us, where received in business hours, or otherwise will be effective on the next business day. Since we incur costs in cancelling your Booking, the cancellation charges set out at clause 6.3.2 will be payable, depending upon the number of days prior to departure the Company receives your notice of cancellation.

6.2.2 Table of cancellation charges:

6.2.3 We will deduct the cancellation charge(s) from any monies you have already paid to us. Amendment charges are not refundable in any circumstances.

6.2.4 Important note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the cancellation charges above.

6.2.5 Please note that at certain times of year, for example peak season, or for certain products, for example some game lodges and cruises, stricter cancellation conditions may apply. Any such revised conditions will be notified to you prior to booking.

6.2.6 Partial room cancellation: Should one or more Guest(s) cancel or leave a Tour, it may increase the per person price of those still travelling and you will be liable to pay this increase.

6.2.7 It is a condition of your Booking that you secure adequate travel insurance as per clause 12 below.

6.3 Cutting your trip short

• 6.3.1 If you are forced to return home early, we cannot refund the cost of any part of the Tour which you have not used. If you cut short your Tour and return home early in circumstances where you have no reasonable cause for complaint about the standard of the Tour, we will not offer you any refund for that part of your Tour not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.

6.4 Re-booking following a cancellation

• 6.4.1 Should you wish to cancel your Booking and book an alternative Tour, we reserve the right to treat this as a cancellation and re-booking. Where we exercise this right, this means that your original Booking will be cancelled and you will be subject to the cancellation terms and charges at clause 6.3. You will then be required to make a new Booking for your alternative Tour. If the new Booking requires a greater deposit than has already been paid (after deducting cancellation charges) then you will be required to pay such additional amount before we confirm your new Booking.

6.5 This clause 6 outlines the rights you have if you wish to cancel your Booking. Please note that there is no automatic statutory right of cancellation (known as the 14-day “cooling off” period).

7. AMENDMENTS BY THE COMPANY

7.1 Great care is taken to ensure that the description and prices given in our brochures and on our Website are accurate at the time of publication. However, changes can occur, and we reserve the right to change any of the details in our marketing materials, including prices, in which case we will advise you of any such change before accepting your Booking.

7.2 We check the information which we provide about our Tours very carefully. However, Tour itineraries may change as a result of local conditions. We reserve the right to modify program itineraries, including arranged sightseeing and featured experts, and substitute accommodations, including vessels, aircraft and trains, at any time due to unforeseen circumstances or circumstances beyond the Company’s control. Reasonable efforts will be made to operate itineraries as planned, but alterations may occur after the final itinerary has been issued. When we are told of any significant or long-term changes we will always endeavour to advise you as soon as possible prior to your departure.

7.3 After a Confirmation Invoice has been issued, we make every effort to operate all Tours as advertised. We plan arrangements a long time in advance of your Tour using independent suppliers such as airlines, hotels, local transport operators and guides, over whom we have no direct control. In very rare circumstances, we may have to make a change to your Tour before you depart. Most changes will be minor, and we will make reasonable efforts to inform you or your Authorised Agent as soon as possible if there is time before your departure, but we will have no liability to you. Examples of “minor changes” include: alteration of your outward/return flights by less than 12 hours; changes to aircraft type or seat; change of accommodation to another of the same or higher standard; and changes of carriers.

7.4 We also deem certain Covid-19 related travel and destination requirements as minor changes in that we do not expect these changes to significantly affect the performance of the Tour or your overall holiday enjoyment. Such changes may include the requirement to wear face masks, make regular use of sanitising stations and maintain social distancing. Some changes may also affect the availability of certain services and facilities. We expect all Guests to adhere to the local and national guidance that is in force at the destination and whilst travelling to and from the destination. Please see clause 20 for more information.

7.5 Occasionally we may have to make a significant change that we are constrained to make to the main characteristics of the Tour, or where we cannot fulfil any of your special requirements which we have accepted. Examples of “significant changes” include the following, when made before departure: a change of flight time by more than 12 hours; a change of international airport (except between airports serving the same city); a change of destination; or a change to a lower standard accommodation.

7.6 In the unlikely event that we have to make a significant change to your Booking, we will tell you as soon as reasonably possible. You will then have the option to:

• 7.6.1 accept the proposed change. If this results in a Booking of lower quality or cost, we will refund you the difference in price; or
  

• 7.6.2 reject the proposed change and cancel your confirmed Booking, in which case we will provide you with a full refund of all monies paid; or
  

• 7.6.3 reject the proposed change, cancel your Booking and take a substitute Tour if we are able to offer one. If you decide to take substitute Tour, we will inform you of its impact on the price of your Booking. If the substitute Tour is of a lower quality or cost, we will refund you the difference in price.
  

• 7.6.4 We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the proposed change. If we do not hear from you within this timeframe, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative arrangements.

7.7 If you decide to reject the proposed change and cancel your Booking with a full refund of all monies paid, you may also be entitled to compensation in accordance with clause 9 below.

7.8 Post departure changes: lf we become unable to provide a significant proportion of your Tour after it has commenced, we will, if possible, make alternative arrangements for you at no extra cost. Where those alternative arrangements are of a lower standard, provide you with an appropriate price reduction. Alternatively, you will be returned to your point of departure and we will, where appropriate, provide a refund or price reduction. Please note that no compensation will be payable in circumstances of Force Majeure.

8. CANCELLATION BY THE COMPANY

8.1 On rare occasions, we may have to cancel your Booking, and we reserve the right to do so. If we have to do so, we will notify you as soon as possible. We will also offer you a substitute Tour if we are able to, and inform you of its impact on the price of your Booking. If the substitute Tour is of a lower quality or cost, we will refund you the difference in price. If we cannot offer you a substitute Tour, or if you would prefer to cancel, we will provide you with a full refund of any payments by you.

8.2 If your Booking is for a Group Tour that requires a minimum number and the minimum number has not been reached, we will notify you a minimum of 20 days before the departure date. In most cases you will be notified earlier than this date. If we have to cancel due to insufficient numbers you will have a choice of booking an alternative Tour or date with us, at the appropriate additional cost, or having a refund of monies paid. No compensation will be payable and we are unable to offer refunds of any associated costs for example visas etc. If we are able to continue a Group Tour where minimum numbers have not been reached then we will but this will be at our sole discretion.

8.3 If you are due a refund, we will issue the refund back to the same bank account or credit card that was used for your Booking, and in the same currency.

9. OUR RESPONSIBILITIES FOR THE PERFORMANCE OF YOUR TOUR

9.1 The Company does not itself own or provide any of the services, facilities or travel arrangements which make up your Tour. These are provided by independent third party suppliers or occasionally other group companies (which are separate legal entities) with whom we arrange to provide the travel services and associated facilities which make up your Tour. These suppliers provide their services in accordance with their own terms and conditions which will form part of your Contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned. We have a legal duty to exercise reasonable skill and care in making the arrangements for the suppliers to provide the travel services and associated facilities to you, and we apply all reasonable checks to ensure that those involved in the preparation and provision of your Tour maintain the appropriate standards. Many of the services which make up your Tour are provided by independent suppliers.

9.2 We shall not be responsible for any additional services provided to you, whether provided by the travel service providers or otherwise, which are not set out in your Confirmation Invoice or final itinerary.

9.3 The descriptions, information and opinions given by us in our brochures or on the Website in respect of the airlines, hotels and other suppliers whose services are being used are given in good faith, based on the latest information available at the time of printing.

9.4 We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense cost or other claim of any description if it results from:

• 9.4.1 the acts and/or omissions of the person affected; or
  

• 9.4.2 the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
  

• 9.4.3 Force Majeure (as defined in clause 6).
  

9.5 We limit the amount of compensation we may have to pay you if we are found liable for loss of and/or damage to any luggage or personal possessions and money. The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind. The maximum amount we will have to pay for any other claims which don’t involve injury, illness or death is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your Booking.

9.6 The extent of our liability will in all cases be limited as if we were a carrier under the appropriate conventions when it comes to claims in respect of international travel by air, sea and rail, or any stay in a hotel. International Conventions which apply include: in respect of carriage by air, the Montreal Convention 1999 or the Warsaw Convention 1929 (including as amended by The Hague Protocol of 1955 and by any of the Montreal Additional Protocol of 1975); in respect of carriage by sea, the Athens Convention 1974; in respect of rail carriage, the Berne/Cotif Convention 1961; and in respect of carriage by road, the Geneva Convention 1973. The terms of these conventions are incorporated into and form part of your Contract. In respect of death or personal injury, the liability of an air carrier under the Montreal Convention and the Warsaw Convention is limited to damage sustained caused by an accident which takes place onboard the aircraft or in the course of any of the operations of embarking or disembarking. You can get copies of the relevant conventions if you ask us for them. You should also note that these conventions may limit or remove the carrier’s liability to you and the amount which the carrier has to pay you. You agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your Contract, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into your Contract.

9.7 When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

9.8 It is a condition of our acceptance of liability under this clause that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these Booking Conditions.

9.9 If we make any payment, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to us or our insurers any rights they may have to pursue any third party and must co- operate fully with us in seeking recovery of any payment we make and any other assistance we may reasonably require.

9.10 Operational decisions may be taken by air carriers and airports resulting in delays, diversions, or rescheduling. We have no control over such decisions and we are therefore unable to accept responsibility for them. It is a condition of your Booking that you have adequate travel insurance for your Booking and should claim via your insurance company for any loss or damage to luggage and/or personal possessions. In the event that any claim is made directly with us, our liability to pay compensation and/or the amount of compensation will be limited in accordance with the conventions referred to in clause 9.6 above.

9.11 Please note, we do not accept any liability for:

• 9.11.1 any damage, loss or expense or other sum of any description which on the basis of the information given to us by you concerning your Booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached the terms of our Contract with you;
  

• 9.11.2 any expense or loss that relates to or arises from any business (including without limitation, self-employed loss of earnings), or any indirect or consequential loss of any kind; and
  

• 9.11.3 any services that do not form part of your Booking with us. This includes, for example, any additional services or facilities that a supplier agrees to provide for you where the services or facilities are not advertised on our Website as forming part of your Tour and we have not otherwise agreed to arrange them as part of your Tour, and any excursions or activities you purchase while on Tour.
  

9.12 Please be aware that we accept no responsibility or liability for any destination that imposes access restrictions or otherwise hinders peaceful enjoyment of destination services and facilities based upon race, gender or sexual preference. We will provide general information in line with our obligations, however, you accept that it is your responsibility to thoroughly research your intended destination to ensure that it satisfactorily meets your needs and requirements.

9.13 There are many inherent risks in adventure travel of the type involved here, which can lead to illness, injury, or even death. These risks are increased by the fact that these trips take place in remote locations, far from medical facilities. You assume all such risks associated with participating in the Tour.

9.14 If you decide to participate in any activities including, but not limited to, any excursions involving animals, riding on animals, scuba diving, snorkelling, boating, hot air ballooning, helicopter flights, ziplining, high altitude treks, climbing, quad biking, parasailing, parachuting, kayaking, whitewater rafting, jet boat rides, snowmobiling, primate tracking and any other activity which the Company considers to carry inherent risk of serious illness, injury or death (“Activities”), then you fully understand and acknowledge that these Activities carry with them various inherent risks, including the risk of serious illness, injury or death. By booking these Activities, you accept these risks and take responsibility for your own actions.

9.15 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or sub-contractors; or for fraud or fraudulent misrepresentation.

9.16 If, while you are on the Tour, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance, which is not owing to any failure by us, our employees, or sub-contractors, we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.

10. YOUR RESPONSIBILITIES

10.1 Travel advice.

• 10.1.1 Make yourself travel aware. Before making a Booking, please consult the travel advice produced by the government of your home jurisdiction, the government who issued the passport and/or visa you intend to travel under, and the government of your destination.
  

• 10.1.2 If the foreign office or government of your country of residence advises that people should not visit a particular country, we will consider this advice but we are not bound by it.
  

• 10.1.3 If the relevant government advises that people should not visit a particular country, we will consider this advice but we are not bound by it.
  

• 10.1.4 In the event of active government advice and warnings against travel to a specific destination or location(s) of a trip, should the traveller still choose to travel, notwithstanding such travel advisory or warning, the traveller assumes all risks of loss, personal injury, death, or property damage from any event that may arise out of or associated with the travel advice or warnings given.
  

10.2 Passports & Visas.

10.2.1 It is the Guest’s sole responsibility to obtain and have available when necessary the appropriate valid travel documents. All Guests are advised to check with the appropriate government authority to determine the necessary documents required for their travel. A valid passport is required for U.S and Canadian citizens travelling to all international destinations.

10.2.2 Passports must be valid for at least six (6) months after the completion of your journey and should have sufficient blank visa pages for entry and exit stamps.

10.2.3 Many destinations also require visas and additional documentation and you should contact the Embassy or Consulate of the country which you are planning to visit in good time before you travel. You may be refused boarding or disembarked from a plane, vessel or train without liability for refund, payment, compensation or credit of any kind if you do not have proper documentation.

10.2.4 You should also contact your medical advisor or a specialist vaccination centre for details of the measures you will need to take prior to departure. All Minors should travel on full passports.

10.2.5 It is your responsibility to obtain all documents required for your Tour, including passports, visas, heath certificates, and international driving licences, to ensure that these are in proper order, and to take them with you. We recommend that if you are travelling with a Minor (particularly one that does not share your surname or if travelling without one or both parents), you check the entry requirements for your destination. Certain countries have introduced additional requirements, such as documentation that proves your relationship to the Minor as well as documentation that proves you have permission to travel with them. We cannot be held responsible should you or any member of your travelling party be denied entry to a country and we do not accept any responsibility if you incur any other loss due to non-compliance with these requirements.

10.2.6 We will not be liable to make any refund or pay compensation if you or any member of your party is unable to proceed with the Tour as planned because of incorrect or missing personal documents, or any other failure to meet passport, visa, or immigration requirements. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

10.3 Flight tickets & Check-In.

10.3.3 Approximately seven days before departure you will receive your air tickets together with other information concerning your Booking. Please ensure that you check the names and flight timings on your tickets carefully and contact us immediately if you have any queries. The correct timings, using the 24-hour clock system, may have been adjusted since you received your Confirmation Invoice.

10.3.4 You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your Booking. We cannot accept responsibility for any delay which is due to Force Majeure or for Guests missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your Booking. No credit or refunds will be given for lost, mislaid, or destroyed travel documents.

10.4 Behaviour.

10.4.3 If in our reasonable opinion or that of any airline pilot, hotel manager, tour leader, or other person in authority, your behaviour is causing danger or damage to property, or persistently affecting the enjoyment of others, we reserve the right to terminate your Booking immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other arrangements immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other arrangements will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.

10.4.4 We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your Booking.

10.4.5 If you lose any personal items while on the Tour, please obtain a written report from the police, to help with any insurance claim upon your return.

10.4.6 You are responsible for the costs of any damage to the accommodation and/or any extra charges incurred with our suppliers during your Tour. Should you fail to make such payment at the time the charges and/or costs are incurred, you will be liable to reimburse us for these and you authorise us to automatically debit your credit card to the value instructed by the supplier for any such costs and/or charges.

11 TRAVEL INSURANCE

11.1 It is a condition of your Booking with us that all persons travelling are covered by appropriate travel insurance. You must purchase travel insurance prior to or at the time you make your booking, so that you have cancellation protection, and not just prior to your departure. This insurance should be sufficient for the value of your Booking, and cover cancellation and curtailment, any medical expenses you might incur whist on the Tour, including evacuation/repatriation, personal baggage, personal liability, death and permanent disability, travel document insurance and any activities which you may participate in during your Tour. If you suffer from a disability or medical condition you should disclose this to insurers.

11.2 For those who participate in sports and activities while on Tour that have been organised and arranged independently of us, it should be understood that participation is at the individual’s own risk and it is your responsibility to obtain the relevant insurance. Note that special insurance may be required if you intend to scuba dive or undertake any other dangerous or sports activities. Please keep your insurance details with you while on the Tour.

Airlines and Other Suppliers

11.3 We have no liability to make any payment to you in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding Transport timings are provided by the carrier concerned and are subject to such matters as weather conditions, maintenance requirements, the ability of passengers to check-in on time, and, in the case of flights, to air traffic control restrictions. Accordingly, the times of flights and other forms of transport are estimates only and cannot be guaranteed.

11.4 Where possible we will advise you of the carrier(s) or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your Booking has been confirmed will be notified to you as soon as possible.

11.5 Any change in the identity of the carrier, flight timings, aircraft type (if given) or your chosen seats or seat type will not entitle you to cancel or change any other components of your Tour without paying our normal charges. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban and we / the carrier are unable to offer you a suitable alternative, the provisions of clause 7 will apply.

11.6 As airlines regularly overbook, we recommend that you check in online as soon as you are notified by the airline that check-in is available, or 24 hours before departure. If you do not check-in online or are unable to, we recommend that you arrive at the airport three hours prior to departure as airlines have been known to re-allocate seats in the event of late arrivals. The Company is unable to check you in and it is your responsibility to ensure that you are checked in within the appropriate time. The Company is not responsible or liable if you are downgraded an airline class as a result of the airline overbooking the class in which you are booked. Seat reservations are at the discretion of the airline and may be changed at any time without notice.

11.7 All air carriers are independent contractors and are not owned, managed, controlled or operated by the Company. Your airline ticket constitutes a contract between yourself and the airlines (and not the Company) based on their terms and conditions, even if purchased through the Company. The Company shall not be liable and does not assume responsibility for, or accept claims with regard to, seat assignments, name changes or insufficient travel documentation. Should you change or cancel your air transportation arrangements before or after your travel begins, all airline change and cancellation fees will apply.

11.8 The majority of airlines have introduced a total smoking ban on most or all of their flights. Please ask before booking if this information is important to you.

11.9 Some of the suppliers of your Tour may require participants to sign a waiver as a condition of participating in their services or activities. This waiver may include limitations or exclusions of liability, including for personal injury, illness or property damage. By booking with us, you acknowledge and agree that the Company may sign the waiver on your behalf. Please note that the waiver does not affect your legal rights under applicable local laws of the country in which you are resident. The Company is not responsible for the acts, omissions or negligence of any supplier, nor for any loss, damage or injury arising from their services, except where liability cannot be excluded under applicable law.

11.10 Please note that in rare cases beginners may have to take lessons at a charge before being permitted to use hotel equipment otherwise offered for free.

12 EXCURSIONS

12.1 Please note that when you book an excursion or other tour locally you contract with the local company providing that excursion and not the Company. Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your Tour provided by us. For any excursion or other tour that you book locally, your contract will be with the operator of the excursion or tour and not with us. We have no legal liability for anything that goes wrong on such an excursion and any claim which you might have arising out of the excursion will be against the relevant local company and subject to the local company’s terms and conditions.

12.2 We will offer reasonable advice, guidance, and assistance if you or any member of your party suffer death, illness, or injury arising out of an activity which does not form part of your Booking with us, or an excursion or other tour arranged locally, in accordance with clause 9.16.

13 ILLNESS AND DISABILITY, PREGNANCY, ACTIVE ELEMENTS AND FITNESS TO TRAVEL

13.1 If you or any member of your party suffer from a disability or other medical condition, please tell us before you book. We are happy to give you advice and to try to assist you in choosing a Tour that will meet your requirements. However, some of our Tours are in destinations which are off the beaten track and lack even the simplest facilities for disabled guests such as ramps for wheelchairs, lifts, and so on. Many of our Tours require a fair degree of physical fitness. Medical facilities may not be readily available.

13.2 In order to assist you we must be provided with full written details regarding your medical condition and any special requirements which result from this, before you make your booking. A medical form will be sent to you for completion where we are made aware that you may require adjustments. Some Tours have conditions that may require a Guest to produce a doctor’s certificate prior to travel. Air travel can cause problems for some people with circulatory or bronchial problems, such as deep vein thrombosis. It is inadvisable for anyone with high blood pressure or respiratory problems to visit high altitudes. You should consult your doctor for advice before you book and in good time before your departure.

13.3 We cannot accept any liability if we are not told about any mobility or medical issues before booking.

13.4 You must advise us of any changes to your level of mobility or medical condition which may affect your Tour between the point of booking and when you travel. Acting reasonably, but in our sole discretion, if we are unable to properly accommodate the needs of the person(s) concerned or we believe that the health and safety of person concerned, or others on the Tour, may be compromised, we will not confirm your booking.

13.5 If you did not give us full details at the time of booking and we are not able to properly accommodate the needs of the person(s) concerned, we reserve the right to cancel it and impose applicable cancellation charges when we become aware of these details.

13.6 By making a Booking, Guest represents that Guest and Guest’s travelling party are physically and emotionally fit to travel and further warrants that such Guests have no medical or emotional condition that would endanger any Guest. We recommend that any Guest who is not self-sufficient should travel with a companion who shall take responsibility for any personal assistance needed during the Booking.

13.7 Due to the physically demanding nature of some of our trips, such as our Inca Trail hikes and our Kilimanjaro climbs, we may require you and each of the Guests named on your Booking to complete a medical waiver form. If completion of the form is a requirement for the Tour you are interested in, you will be informed at the time that you make your enquiries with us and you will be sent the relevant form at the time of booking. The form must be returned by us by the date your final balance is due and we reserve the right to terminate your Booking where you fail to return the completed form for each Guest named on the Booking by that date. If we have any concerns about the ability of a Guest to partake in a Booking as a result of the answers submitted in the medical waiver form, we will discuss that with the affected Guest and may need to terminate the Booking.

13.8 Pregnancy

13.8.3 Some of our activities may not be appropriate for an individual that is pregnant. Please inform us at the time of making your Booking if you are pregnant so that we can advise you of the suitability of any services you wish to book. If you become pregnant after the date of booking, please inform us as soon as possible.

13.8.4 We will always seek to accommodate an individual that is pregnant and will liaise with our suppliers to try to source appropriate alternative activities wherever possible.

13.8.5 Acting reasonably, but in our sole discretion, if we are unable to properly accommodate the needs of the person(s) concerned due to their pregnancy, we will not confirm your Booking.

13.8.6 If you did not give us details at the time of booking or you become pregnant after booking and we are not able to properly accommodate the needs of the person(s) concerned, we reserve the right to amend or cancel the Booking. We will only ever take such action where we reasonably believe there's a risk to your health and safety if the service was provided to you.

13.9 Minors

13.9.3 Some of our activities may not be appropriate for Minors. We will seek to accommodate Minors and will liaise with our suppliers to try to source appropriate alternative activities wherever possible when it has been identified that an activity is unsuitable for a Minor.

13.9.4 Acting reasonably, but in our sole discretion, if we are unable to properly accommodate the needs of a Minor, we will not confirm your Booking or a particular activity as part of your Booking. If you did not give us details at the time of booking or you add a Minor as a Guest after booking and we are not able to properly accommodate the needs of the Minor(s) concerned, we reserve the right to amend or cancel the Booking.

13.9.5 Additional terms apply where you have booked a Group Tour: Due to the nature of the Company’s Group Tour portfolio, we are unable to accept anyone below 14 years of age on Group Tours in any circumstances. If a Guest wishes to include a Minor aged 14 – 17 on a booking of a Group Tour, this will be assessed on a case-by-case basis at the sole discretion of the Company, depending on the specific touring and inclusions of the relevant itinerary. In all cases, a Guest that is a Minor must be accompanied by an adult.

14 COMPLAINTS

14.1 If you are unhappy with any aspect of the arrangements while you are on the Tour, you must address your complaint immediately to our local representative (or, if none, to the us by contacting the Duty Manager on +44 7831 328500) and to the management of hotel or other supplier whose services are involved. They will do their best to rectify the situation. It is unreasonable to take no action while on the Tour, but then to write a letter of complaint upon return.

14.2 If the problem cannot be resolved locally and you wish to complain, full details must be sent to us in writing to arrive ideally within 30 days of your return. We will do our best to investigate and reply to you within 28 days of receipt of your letter. Failure to take either of these steps will deny us the opportunity to resolve the problem immediately and/or investigate it properly. In consequence, this may affect your rights under this Contract.

15 DESCRIPTIONS

15.1 Every effort is made to ensure that the details, description, and prices contained in the Company’s literature are correct, based on inspections and information passed to us by our suppliers. However, changes do occur, sometimes at short notice, and we will advise you at the time of booking, or if after booking as soon as possible of any such changes to our published information. It is not always possible for us to control all elements of the Tour whereby advertised facilities can sometimes become unavailable at short notice due to inclement weather conditions, lack of demand, emergency repair works etc.

16 FORCE MAJEURE

16.1 Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by Force Majeure. For the purposes of these Booking Conditions, Force Majeure means any situation beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. This could include an outbreak of war and other security problems, such as acts of terrorism (or threat thereof), significant risks to human health such as pandemics, epidemics or the outbreak of serious disease at the travel destination, or natural disasters such as floods, earthquakes, weather conditions and all similar events outside our or the suppliers’ control which make it impossible to travel safely to the travel destination or remain at the travel destination, as agreed in your Booking.

17 PUBLIC HEALTH: COMMUNICABLE OR INFECTIOUS DISEASES

17.1 “Communicable Disease” means any disease or illness caused by microorganisms such as bacteria, viruses, parasites, or fungi that can be spread, directly or indirectly, from one person to another. “Infectious Disease” means any disease or illness caused by microorganisms such as bacteria, viruses, parasites, or fungi that enter the body, multiply, and can cause an infection.

17.2 Guest agrees, understands, and acknowledges, that an inherent risk of exposure to Communicable Diseases and Infectious Diseases such as, for example, COVID-19 (as defined by the World Health Organization and any strains, variants, or mutations thereof) and SARS-CoV-2 (the virus that can cause COVID-19) (collectively, “COVID-19”), exists in any public place where people are present, including a cruise ship. Extremely contagious Communicable Diseases can lead to severe illness and death. No precautions can eliminate the risk of exposure to them, and the risk of exposure applies to everyone. According to the Centers for Disease Control and Prevention (“CDC”), older adults (people 65 years and older) and people of any age who have underlying medical conditions are at higher risk of severe illness and death from COVID-19. Relevant public health authorities, including but not limited to the CDC and others worldwide, are referred to herein as “Public Health Authorities.” You acknowledge that the risk of exposure to Communicable Diseases or Infectious Disease, such as COVID-19, includes the risk that you will expose others that you encounter, even if you are not experiencing or displaying any symptoms of illness.

17.3 Guest acknowledges and agrees to voluntarily assume any and all risks in any way related to exposure to any Communicable Diseases or Infectious Disease such as COVID-19, including illness, injury, or death of Guest or others. Guest acknowledges that participation in the Tour is entirely voluntary. By participating in the Tour, Guest attests that Guest is knowledgeable about his or her individual risk of developing severe illness if Guest is exposed to and/or infected with highly contagious or communicable illnesses or diseases such as COVID-19. Guest must make an informed decision about travelling based on Guest’s individual risk and Guest is strongly encouraged to consult with a medical provider before deciding to participate in the Tour based on Guest’s individual risk.

17.4 Guest further acknowledges and agrees to abide by, and consent to, all public health rules, regulations, mandates and safety protocols issued by the Company, suppliers and/or Public Health Authorities worldwide, including but not limited to: (a) Submission to mandatory testing at such times and frequency as required by Public Health Authorities, suppliers or the Company, which may include testing before, during and after your Tour; (b) submission to enhanced health screening for signs and symptoms of or known exposure to communicable or infectious diseases such as COVID-19; (c) denial of participation due to signs and symptoms of a possible infection or known exposure to communicable or infectious diseases such as COVID-19 as determined by the Company at its sole discretion, according to technical instructions or orders by Public Health Authorities; (d) participation in contact tracing and data collection for contagious or infectious disease surveillance; (e) mandatory isolation and/or quarantine; (f) mandatory daily temperature checks; (g) mandatory use of face coverings/face masks according to Public Health Authorities’ guidelines and (h) following the Company or supplier’s physical distancing requirements.

17.5 Guest further acknowledges that the public health rules, regulations, mandates, and safety protocols issued by the Company, suppliers and/or Public Health Authorities and/or other governing bodies are subject to change. The Company and its suppliers reserve the right to change any of its health and safety protocols, including, but not limited to, requirements on vaccinations, masks, and physical distancing at its sole discretion, without notice. It is Guest’s sole responsibility to confirm any changes to any health and safety protocols that may be applicable at any destination worldwide and ensure compliance with all health and safety protocols.

17.6 Guest is solely responsible for obtaining current travel advisories, warnings and requirements by contacting your Authorised Agent, and applicable embassies and consulates worldwide. For further information we suggest you visit the foreign office or government website of your country of residence and search for the country(s) you are planning to travel to, as well as the website and/or terms and conditions of your specific travel arrangements. In the event of an active government agency travel warning against travel to the specific destination location(s) of the Tour, should the Guest still choose to travel, notwithstanding any travel advisory, the Guest assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.

COVID-19 ACKNOWLEDGEMENT AND ADDITIONAL HOLIDAY INFORMATION

17.7 Guests may be required to sign an acknowledgement attesting to their fitness to travel and agreeing to comply with all health protocols as directed by our staff or suppliers during their journey and on the Tour.

17.8 We will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment, curtailment of your Tour, missed transport arrangement and additional accommodation required), in the following circumstances:

• 17.8.3 Prior to departure, you have been diagnosed or have otherwise been in contact with someone who has been diagnosed with Covid-19 and are no longer able to travel and/or required to self- isolate;
  

• 17.8.4 After your departure and during your Tour, you have been diagnosed or have otherwise been in contact with someone who has been diagnosed with Covid-19 and are required to self- isolate.
  

• 17.8.5 You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or any other government body or local authority or fail to submit for testing or assessment when requested to do so and as a consequence you are denied boarding, denied entry to the destination or otherwise denied access to any of your travel arrangements. This includes any requirement to be fully vaccinated (including any and all necessary boosters) and for that vaccination to be valid, in-date and accepted by the country(ies) which you are travelling to.
  

17.9 In response to the Covid-19 global crisis, each destination has implemented their own health and safety measures and precautions in an attempt to combat the spread of the disease. Specific regions, resorts, event organisers and suppliers have also introduced their own health and safety measures in line with government advice (local or national), depending on their capacity and ability to take certain precautions. It is your responsibility to make yourself aware of and comply with the measures that are in place in relation to the Tour you have booked. Health and safety measures and requirements may also vary for each Tour and may change before your departure date.

17.10 These measures may be mandatory and it is essential that you and any members of your party comply with and respect any local and national health and safety measures throughout the duration of your Tour as you could face penalties for failing to do so. Such measures may include, but are not limited to, social distancing, the use of facemasks both indoors and outdoors, a maximum number of households or people in the accommodation or other facilities and restrictions on the use of certain facilities. They may also include a requirement for you to take a specific Covid-19 test and show a negative result or proof of recent recovery of Covid-19 or show proof of being fully vaccinated (including any and all necessary boosters) and for that vaccination to be valid, in-date and accepted by that specific supplier, destination, resort etc. We will not be liable for any costs, fees, charges or penalties you incur from your failure to comply with any mandatory requirements or measures.

17.11 Where possible, we will make you aware in advance of any mandatory measures that are in place at your travel destination and/or in place in relation to the Tour that you have booked. However, it is your responsibility to check the measures and requirements that are in place at your travel destination and ensure you are checking these regularly before your departure date. For further information we suggest you visit https://www.gov.uk/foreign-travel-advice and search for the country(ies) you are planning to travel to, as well as the website and/or terms and conditions of your specific travel arrangements.

18 OTHER IMPORTANT TERMS

18.1 These Booking Conditions and the associated Confirmation Invoice set out the entire agreement between us. You are not relying upon any other statement, promise or assurance in relation to your Booking.

18.2 These Booking Conditions are between you and us. No other person shall have any rights to enforce any of their terms and conditions.

18.3 If we do not insist immediately that you do anything you are required to do under these Booking Conditions, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you immediately, we can still require you to make the payment at a later date.

18.4 We may transfer our rights and obligations with you under these Booking Conditions to another organisation, and we will do our best to notify you if this happens, but this will not affect your rights or our obligations under the Booking Conditions.

18.5 If you have any queries about these Booking Conditions, please contact us before placing a Booking via the contact details shown at clause 3.1.

19 GOVERNING LAW & JURISDICTION

19.1 These Booking Conditions and any matters arising from them are governed by and construed in accordance with the laws of England and Wales. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your Contract or Booking will be dealt with by the Courts of England and Wales.